Frequently Asked Questions

What does Trim do?

Trim is a holistic financial management service that enables you to achieve your financial goals through personalized recommendations and savings opportunities. Trim can:

  • Negotiate your cable, internet and/or phone bill with ANY provider, lowering your bill by up to 30%.
  • Analyze your transactions so you can quickly and easily understand where your money goes.
  • Recognize recurring charges to make sure you don’t have any forgotten or unwanted subscriptions.
  • Provide personalized recommendations for the right financial accounts for you.
Plus, we’re quickly building out additional features to help our users better understand their finances, make informed decisions and save more money. Stay tuned for new features rolling out every month.

How do I sign up for Trim?

You can sign up at go.asktrim.com with your email address or Facebook login. Once you create an account, you’ll be prompted to connect your Facebook messenger or phone number so Trim can communicate with you. Then, securely connect your primary bank account and/or credit card so Trim can start finding savings and recommendations for you.

Is Trim free?

Signing up for a Trim account is completely free. Your free account gives you a personal finance dashboard, personalized spend alerts and reminders, detection and fighting of overdraft fees, finding and cancelling old subscriptions, and more.

Trim offers additional paid features such as bill negotiation, Trim Concierge, and Trim Simple Savings. Payment for these features varies and will be explained before you sign up for the specific feature. Trim is also compensated by third-party partners, such as credit card issuers, for referring customers to them.

Is Trim secure?

Yes — extremely. We use 256-bit SSL encryption on our website, encrypted databases and two-factor authentication or OAuth when you sign in. You can read more here.

What do you do with my data?

Your data is only used for you — we never sell it. We safeguard your data using bank-level security at all times. We don’t ever share your data with third parties.

Do you support my bank?

Most likely! We support more than 15,000 U.S. financial institutions.

How does bill negotiation work?

First, you provide us with the information we need about your service provider account and current bill by either uploading or sending us a bill, or logging in through our platform. Once we have that information, we get to work on finding better plans and promotions. Don’t be alarmed if you are notified that someone is calling about your account—that’s most likely us.

If we save you money, we'll take 33% of your total yearly savings (e.g., if we save you $10/month for 12 months, we'll only take $40).

Once you provide us with your bills or service provider credentials, we will negotiate savings on your behalf on an ongoing basis. If you have recently negotiated your own bill or you are about to cancel your existing service plan, please let us know so we can remove you from our bill negotiation system.

What is Trim Simple Savings?

Trim Simple Savings is an automated savings account that provides a 1.5% annual reward on your balance. Simple Savings allows you to set it and forget it with automated weekly transfers of an amount specified by you from your selected checking account.

I still have questions. How can I contact you?

Email us anytime: help@asktrim.com.