Privacy Policy

Effective Date: 10/27/2022

We at Trim know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge and agree that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use, disclosure, sharing and storage of your information as described by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, do not provide us with any Personal Information and do not use the Services.

Remember that your use of Trim’s Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

Please see our Privacy Notice for additional information on how we collect, use and share Personal Information. It also explains how you can limit the use and sharing of your Personal Information.

If you are a California resident, please see our California Consumer Privacy Act Privacy Policy for more information about how we collect, use and disclose information about California residents.

What does this Privacy Policy Cover?

This Privacy Policy describes our practices with respect to personally identifiable information ("Personal Information"), as defined by applicable law, that we gather when you are accessing or using our Services. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide and improve our services, to allow you to set up a user account and profile, to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at security@asktrim.com and such information will be deleted as soon as possible.

Important Notice to all non-US Residents

Trim and its servers are operated in the United States and its Services are intended for use therein. Please be aware that any information may be transferred, stored, processed or maintained on computers, servers and systems located outside your governmental jurisdiction of origin and may thus fall under less protective data regulations. If you are outside the United States, please do not provide Trim with any Personal Information because we cannot warrant compliance with jurisdictional laws on the part of Trim.

Will Trim ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to changes by placing a notice on the Services, by sending you an email and/or by some other written means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Use of Partners

Trim uses Plaid Technologies, Inc. (“Plaid”) to gather End User’s data from financial institutions. By using our service, you grant Trim and Plaid the right, power and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored and processed by Plaid in accordance with the Plaid Privacy Policy. Any issues that may arise from Trim's use of Plaid should be directed to Plaid at the contact information provided in their Privacy Policy.

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: Rakuten’s privacy policy, Submit an opt-out request

What Information does Trim Collect?

Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Information such as your name, email address, phone number and third-party account credentials (for example, your log-in credentials for third party sites). If you provide your third-party account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. For example, when you connect a bank account to Trim, your transaction data from that bank is transmitted into your Trim account. Certain information may be required to register with us or to take advantage of some of our features.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by opting out. For email communications, you can opt-out using the Unsubscribe link provided in the email. For Facebook Messenger messages, you can opt-out from your Settings page or by changing your messaging settings inside of the Facebook Messenger thread. For SMS messages, you can opt-out from your Settings page or by replying “Stop”.

Information Collected Automatically:

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. Our advertising partners may also transmit cookies to your browser or device when you click on ads that appear on the Services. Also, if you click on a link to a third-party website or service, such third party may also transmit cookies to you. They may also get information that a web browser accessed our Services from a certain IP address. This Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device. We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services—for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Third parties use tracking technologies with the Services. This may include the collection of information about your online activities. We may not control those tracking technologies. We are not responsible for those tracking technologies. You consent to encountering third-party tracking technologies when using the Services. You accept that this Privacy Policy does not apply to the tracking technologies or practices of such third parties.

Other third parties are making or have made signals or other mechanisms for consumer choices about the collection of information about a consumer’s online activities. We do not track or take any action on these signals or other mechanisms. We do not allow third parties to collect Personal Information about a user’s online activities when that user uses the Services, service or applications.

How do we Share Information?

We do not rent or sell your Personal Information in personally identifiable form to anyone. We may share your Personal Information with third parties as described below:

Information that’s been de-identified: We may de-identify your Personal Information so that you are not identified as an individual and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual.

Advertisers: We may allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are. Or we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.

Businesses and Third-Party Websites: We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions.

Our Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Company and Others: We reserve the right to access, read, preserve and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users or others.

How Long Does Trim Retain Data?

We retain any Personal Information for no longer than reasonably necessary to fulfill the purposes for which it was collected and used, unless a longer retention period is required or permitted under an applicable law or regulation, is necessary for business operations or for other legitimate business purposes.

Is Personal Information about me secure?

Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

While we endeavor to protect the privacy of your account and other Personal Information we hold in our records and take all legally necessary steps to ensure that all Personal Information is protected through reasonable data protection means, we unfortunately cannot guarantee complete security. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of user information at any time. No data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information is 100% secure.

What Personal Information can I access? Can I Confirm that the Information Trim collects is Correct or Make Changes to my Information?

Keeping your account information accurate and up to date is very important. Through your account settings, you may access and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and Password
  • Email Address
  • Mailing Address
  • Location
  • User profile Information

The information you can view, update and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at help@asktrim.com. If you cannot make changes online or if you want to request changes offline, please contact us at the following email address:

help@asktrim.com

What choices do I have?

You can opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by going to your Settings page or emailing us at help@asktrim.com. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

What choices do I have?

You can opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@asktrim.com, and we will try to resolve your concerns as soon as reasonably possible.

How about Changes to this Privacy Policy?

We may change this Privacy Policy. The “Last Updated” date of this Privacy Policy is the last time we materially changed this Privacy Policy. That date is at the top of this Privacy Policy. That date lets you know whether we made changes since the last time you reviewed this Privacy Policy. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

CALIFORNIA CONSUMER PRIVACY ACT PRIVACY POLICY

This California Consumer Privacy Act Privacy Policy (“CCPA Privacy Policy”) explains how Trim and its affiliates collect, use and disclose Personal Information about California residents that is subject to the California Consumer Privacy Act (“CCPA”).

What is Personal Information?

Under the CCPA, “Personal Information” is information that identifies, relates to or could reasonably be linked with a particular California resident or household. However, the CCPA generally does not apply to certain information, such as information subject to the Gramm-Leach-Bliley Act.

As a result, this CCPA Privacy Policy does not apply to, for example, information that we collect about California residents who apply for or obtain our financial products and services for personal, family or household purposes (“Customers”).

For information about how we collect, disclose and secure information about our Customers, see our Privacy Notice.

Our Collection, Use and Disclosure of Personal Information.

We collect Personal Information about California residents in a variety of contexts. For example, we collect Personal Information about California residents who: apply for employment with us or who are our employees, vendors, contractors or similar personnel; are beneficiaries, dependents or emergency contacts of our employees; we market to; and contact us through our website. The Personal Information that we collect, use and disclose about a California resident depends on our relationship or interaction with that person.

We will collect and disclose, and in the past 12 months, we have collected and disclosed, for our business purposes the following categories of Personal Information about California residents:

  • Identifiers such as name, postal address, Internet Protocol address, email address and similar identifiers.
  • Personal information, as defined in the California safeguards law, such as contact information and financial information.
  • Commercial information, such as transaction and account information.
  • Internet or network activity information, such as browsing history and interactions with our website.
  • Geolocation data, such as device location.
  • Audio, electronic, visual, thermal, olfactory and similar information, such as call recordings.
  • Inferences drawn from any of the Personal Information listed above to create a profile about; for example, a person’s preferences and characteristics.

In the past 12 months, we collected Personal Information about California residents from the following categories of sources:

  • California residents directly
  • Service providers

In the past 12 months, we disclosed for our business purposes Personal Information about California residents to the following categories of recipients:

  • Service providers

The purposes for which we use the Personal Information that we collect depend on our relationship or interaction with a specific California resident. We may use Personal Information:

  • To operate, manage and maintain our business.
  • To provide our products, services and website.
  • To accomplish our business purposes and objectives.
  • To fulfill or meet the reason you provided the information.
  • As described to you when collecting your Personal Information.
  • As otherwise set forth in the CCPA

For example, we use Personal Information to:

  • Support, personalize, develop, market and provide our products, services and website.
  • Process your requests, purchases, transactions and payments.
  • Create, maintain, customize, and secure your account with us.
  • Provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • ersonalize your website experience.
  • Deliver content and product and service offerings relevant to your interests.
  • Conduct testing, research, data analysis and product development, including to develop and improve our products, services and website.
  • Detect and prevent fraud.
  • Perform identity verification.
  • Maintain the safety, security and integrity of our products, services, website, databases and other technology assets and business.
  • Conduct risk and security control and monitoring.
  • Perform accounting, audit and other internal functions, such as internal investigations.
  • Respond to law enforcement requests.
  • Comply with law, regulations, legal process, court orders and internal policies.
  • Maintain business records.
  • Evaluate or conduct a corporate transaction such as a merger, divestiture, restructuring, reorganization or other sale or transfer of some or all of our assets or business.

If you are a California resident, you have the right to opt out of the sale of Personal Information about you by businesses that sell Personal Information. We do not offer an opt-out from the sale of Personal Information because we do not “sell” Personal Information about California residents within the meaning of the CCPA. For purposes of this CCPA Privacy Policy, “sell” means the disclosure of Personal Information for monetary or other valuable consideration.

Requests Under the CCPA.

If you are a California resident, you may request that we disclose to you the following for the 12 months before your request:

  • The categories of Personal Information that we collected about you and the categories of sources from which we collected such Personal Information.
  • The business or commercial purpose for collecting Personal Information about you.
  • The categories of Personal Information about you that we disclosed to third parties for a business purpose and the categories of third parties to whom we disclosed such Personal Information (if applicable).
  • The specific pieces of Personal Information we collected about you.

If you are a California resident, you may also request that we delete Personal Information that we collected from you.

In some cases, we may not honor your request. For example, we may not honor your request if we cannot verify your identity or confirm that the Personal Information that we maintain relates to you. We may also not honor your request if we cannot verify that you are authorized to make a request on behalf of someone else.

In other cases, we may not honor your request where an exception applies. An exception may apply where the disclosure of Personal Information would adversely affect the rights of another consumer. An exception may also apply where the Personal Information that we maintain about you is not subject to the CCPA, such as:

  • Personal Information we collect about Customers as described in
  •  “What is Personal Information?” above.
  • Information about our employees and contractors that is used for our employment, employee benefits and vendor management purposes.
  • Information about beneficiaries or dependents of our employees that is used to administer employee benefits.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

How to Make Requests

If you are a California resident, you may make these requests by contacting our Customer Service team via email at help@asktrim.com.

The right to make these requests does not apply to Personal Information we collect about Customers as described in  “What is Personal Information?” above. That Personal Information is exempt from these requests.

How We Verify Your Identity.

We will try to verify your identity when you make a request.

We will ask you to provide your:

  • First name
  • Last name
  • Email address
  • Phone number

We will also ask questions to verify your identity.

Changes to This CCPA Privacy Policy.

We may change this CCPA Privacy Policy. If we do, we will post the changed CCPA Privacy Policy on this page with a new “Last Updated” date.

*We do not offer an opt-out from the sale of Personal Information because we do not “sell” Personal Information about California residents within the meaning of the CCPA.